Password Reset Steps

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Password reset on # Last verified by Brent Davidoff on 09-26-2021 Audience: public card for users Password Reset Steps Password Reset Steps


This card gives you the steps needed to reset your password on Password Reset Processes

  • Click “Forgot Password” on login page
    Choose to reset your password in 1 of 3 ways: with SMS, with Email or using your security question (Only if you have already provided security questions)
  • Resetting via SMS or email will send you a unique URL & NOT a temporary password.
    When the you click on the unique link you will immediately be able to reset your password.
  • You will then be able to login with your new password.
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We are experiencing high volumes so please wait at least an hour before for your SMS to come through.

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If you do not have the same phone number or email that you registered with, you cannot reset
your password yourself and will need to phone the support line ( 0800 72 72 72).

For more information get attached PDF file Password Reset

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